Sunshine Vacations Coming Under Heat From Unhappy Customers


Kenneth and Marva Green love being on the open road on their Honda GoldWing. She's a Columbus school teacher and they were looking forward to a summer of travel.
That's why they bought a ten-week vacation plan through Sunshine Vacations that offered resorts and hotels all over the country as long as it wasn't peak season. They paid half of the $4,000 fee and tried to use it.
"They said the peak seasons would be around Christmas holiday and Thanksgiving and the Fourth of July and that was it," said Marva Green.
The Greens understood that and planned their vacations around non-peak time periods.
"Whenever we call and suggest a date, it's peak season according to them. October is our anniversary, we wanted to take a week then they said, 'That's peak season.' We said what about after the holiday? We book something in February, oh that's peak season," said Green.
They also had the same experience when they tried to book in March or April.
The Internet is full of complaints against Sunshine Vacations, which changed its name to Sundance Vacations on June 1.
The Better Business Bureau of Columbus said it has received 31 complaints in the last three years and the Ohio Attorney General's office said it has received 13 complaints in the last two years.
The owner, David Wise, said he has met with the BBB and is determined to get to the bottom of the complaints. He also said that most of the complaints have to do with marketing issues. He also said thousands of clients have used Sunshine Vacations since its inception in 2002. He claims most people are happy with the company.
He also asked that NBC 4 contact the Greens and give them his personal phone number so he can get to the bottom of their complaints.            
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