BBB Gives Royal Holiday Club an “A” Rating
The Royal Holiday Club’s service rating has recently been upgraded to an “A” by the Better Business Bureau of Southeast Florida and the Caribbean (BBB). According to the BBB’s evaluation, the company now ranks between the 94th and 97th percentiles. This shows the bureau’s confidence in Royal Holiday’s operations, including immediate solutions to customer complaints.The high rating is based on the assessment of 17 different aspects of the company’s system, including the kind, volume and immediate resolution of complaints.
According to Enrique Aguirre, Royal Holiday’s Chief Quality Officer, “Our members rely on Royal Holiday to provide an unforgettable vacation experience, and this top rating from the BBB reflects the significant work we’ve done to exceed these expectations. We are pleased that our staff’s dedication to quickly and thoroughly resolve customer concerns has been recognized with consistent BBB rating upgrades over the past year. Going forward, everyone at Royal Holiday is committed to maintaining this ‘A’ rating as we provide our customers with the highest levels of service.”
Royal Holiday, a BBB accredited business, is planning on expanding its Quality Assurance department and is implementing new procedures to easily monitor and respond to customer feedback.
The company also plans to include new features to its vacation offerings, with 10 new properties built in 2010 and a revamped cruise program with a wider range of options for vacationers.
Posted by Isabelle Ulanday on Feb 10 2011 Filed under Timeshare News. You can follow any responses to this entry through the RSS 2.0. You can skip to the end and leave a response. Pinging is currently not allowed.2 Comments for “BBB Gives Royal Holiday Club an “A” Rating”
- Anthony PerraultIf this is true the BBB’s have been paid off. Do a google search on “complaints Royal Holiday club” and you will find over 100,000 entries. All have been lied to, scammed out of their money, hounded by collection agents, and bitter about the whole deal. My rating is “Z ” and I rank them “keep your money and stay the hell away from them”.Well-loved. Like or Dislike:
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- I agree. There is absolutely no way this company can have this kind of rating. As one of their “victims” I can attest to the fact that none of the above is true. As the previous poster said, all you have to do is google them and you will find an endless array of complaints. I also concur with the last comment in Mr Perrault’s post.Cindy
