Robbery at Westage Resort in Branson, MO

Remember when you were on tour and the salesperson assured you the resort was secure and safe?

This is from KY3TV in Springfield, MO


BRANSON, Mo., -- Branson police are investigating a report of an armed robbery at the Westgate Resort, on 220 Roark Valley Road, that happened early yesterday morning.


Police say a man with a T-shirt around his face approached three people sitting at a picnic table around 2:15a.m.


According to police, the suspect displayed a handgun and told the victims to leave the area and leave their belongings behind. He took a woman's purse and electronics that included an iPod and cellphone.

$40 Dollar Gas Card Gift

Resorts are calling on people and promising them a $40 Gas Card for sitting through a 90 minute presentation. If only it were that simple, first off the 90 minute presentation lasts 3 to 4 hours, then when it comes time for the gas card you instead get a certificate, where you put ten dollars in your gas tank, mail the certificate in and the gas receipt and they will send you a ten dollars gas card. This goes on until you have redeemed the 40 dollars. Most people send off for maybe one and then it's forgotten. Hmmm you think that's what they count on? A lot of people drive to the resort expecting the $40 for gas to get back home, well be prepared the resort doesn't care and they claim they have nothing to do with it. Lie, they know exactly what will happen at the end of the tour, and will laugh about it. Do not rely on having an extra 40 bucks to get you back home.

Does Bluegreen Miss the Grade?

Margins matter. The more Bluegreen (NYSE: BXG  ) keeps of each buck it earns in revenue, the more money it has to invest in growth, fund new strategic plans, or (gasp!) distribute to shareholders. Healthy margins often separate pretenders from the best stocks in the market.  That's why we check up on margins at least once a quarter in this series. I'm looking for the absolute numbers, comparisons to sector peers and competitors, and any trend that may tell me how strong Bluegreen's competitive position could be.
Here's the current margin snapshot for Bluegreen and some of its sector and industry peers and direct competitors.
Company
TTM Gross Margin
TTM Operating Margin
TTM Net Margin
 Bluegreen 75.8% 19.1% (8.8%)
 Walt Disney (NYSE: DIS  ) 19.0% 19.0% 11.2%
 Wyndham Worldwide (NYSE: WYN  ) 51.5% 19.6% 10.2%
 Marriott International (NYSE: MAR  ) 12.7% 6.8% 4.0%
Source: Capital IQ, a division of Standard & Poor's. TTM = trailing 12 months.
Unfortunately, that table doesn't tell us much about where Bluegreen has been, or where it's going. A company with rising gross and operating margins often fuels its growth by increasing demand for its products. If it sells more units while keeping costs in check, its profitability increases. Conversely, a company with gross margins that inch downward over time is often losing out to competition, and possibly engaging in a race to the bottom on prices. If it can't make up for this problem by cutting costs -- and most companies can't -- then both the business and its shares face a decidedly bleak outlook.
Of course, over the short term, the kind of economic shocks we recently experienced can drastically affect a company's profitability. That's why I like to look at five fiscal years' worth of margins, along with the results for the trailing 12 months, the last fiscal year, and last fiscal quarter. You can't always reach a hard conclusion about your company's health, but you can better understand what to expect, and what to watch.
Here's the margin picture for Bluegreen over the past few years.
anImageSource: Capital IQ, a division of Standard & Poor's. Dollar amounts in millions. FY = fiscal year. TTM = trailing 12 months.
Because of seasonality in some businesses, the numbers for the last period on the right -- the TTM figures -- aren't always comparable to the FY results preceding them. Here's how the stats break down:
  • Over the past five years, gross margin peaked at 76.5% and averaged 69.6%. Operating margin peaked at 17% and averaged 13.4%. Net margin peaked at 4.7% and averaged -0.8%.
  • TTM gross margin is 75.8%, 620 basis points better than the five-year average. TTM operating margin is 19.1%, 570 basis points better than the five-year average. TTM net margin is -8.8%, 800 basis points worse than the five-year average.
With recent TTM operating margins exceeding historical averages, Bluegreen looks like it is doing fine.
If you take the time to read past the headlines and crack a filing now and then, you're probably ahead of 95% of the market's individual investors. To stay ahead, learn more about how I use analysis like this to help me uncover the best returns in the stock market.  Got an opinion on the margins at Bluegreen? Let us know in the comments below.

Diamond Resorts Sends In Debt Collectors

“Daniels Silverman” may well be the two words that Diamond Resorts holiday club members detest more than “Diamond Resorts” these days.
Daniels Silverman, a debt collection company, was brought in by Diamond Resorts to attempt to force members of the club into paying the escalating annual management fees. However, it appears that the company is still encountering difficulties in this goal, as the number of Diamond Resorts members that are refusing to pay the fees still persist, with the potential to increase.
“They have had enough from us over the years,” said Anne Lawreson, who has seen her annual fees spike from $375.81 annually to $1,157.10. “We were told when we bought the points that we would get two weeks anywhere. We have only ever managed to get one week and never where we wanted.”
Barry and Anne Payne are also being hounded by Daniels Silverman for their outstanding Diamond Resorts fees, amounting to $6,336. “They claim that they have the right to demand any amount, as often as they want, and no one may resign.”
John and Wilma Sutherland, from Edinburgh, attempted to opt out of the club after John suffered a stroke, heart problems and had knee and hip replacement surgery. Rather than allow them to, Diamond merely reduced the demand for unpaid fees from $4,875 to $3,899.
“We tried many times over the past years to book UK holidays and have never been successful as they are constantly booked up,” Wilma said.
“It’s not can’t pay, it’s won’t pay – not when the rules were changed so blatantly,” Chris Skelton says.
Diamond Resorts, a US-owned firm, claims that annual fees are affected by a number of factors that fall outside of their control, including tax rates and exchange rates. They have also announced they have no intent on backing down on payment demands.
In response to claims that the club refuses to allow members to surrender their points, they claimed that membership “is a long-term commitment.”
As for difficulties with booking holidays, their response was: “We always try to accommodate a guest’s request for a specific location and a specific time frame, but reservations are accepted on a first-come, first-served basis.”
Finally, when Daniels Silverman was asked whether or not the possibility of legal action was merely a bluff or was a legitimate option on the table, they merely said that “we don’t comment on individual cases.”

Timeshare Scammers Rough Up Canadian Family in Mexico

A family from Winnipeg was allegedly terrorized by timeshare scammers while on vacation in Mexico’s Puerto Vallarta coast, the Toronto Sun recently reported.
According to the wife, identified only by her first name “Sue”, the family was strolling along the area’s famous beachside  boardwalk, fronting the Pacific Ocean, when they were approached by a man who offered a $300 “gift” to attend a timeshare presentation.
According to the man, he was a representative of the resort where the family was staying, and convinced the family to attend the talk. They were given then given $230, with the rest to be given after the presentation.
However, the family soon learned that the talk wasn’t about timeshares . According to Sue, “These gentlemen went on to explain that it wasn’t (timeshares) … these are condominiums that are being sold to potential residents who want to live here or tourists who want to come for the winter.”
The couple then said they wouldn’t be making a purchase. However, they were told to return the cash gift “because that’s how the staff made a living”. When the family started walking away, the men followed.
“He came in a white pickup truck, pretty much drove in front of us to keep us from walking down this hill, pretty much blocking our way, got out and was yelling profanities at us and calling us every name known to man, in front of our seven-year-old daughter,” Sue said.
In an interview with a local media channel, she recalled being scared and handing over $150. “We’ve done nothing wrong but here’s ($150) back. We think that is more than fair considering we’ve been lied to, you’re scaring my daughter, you’re scaring me.”
The man took the cash and left. However, the scammers weren’t done with the terrified family of three yet. Moments later, a black pickup truck pulled up and another, larger man got out.
“(He) rushed straight for my husband, grabbed his shirt, twisted it up by his neck, grabbed his throat and told that him he would die if he didn’t give the money back, and that his family was going to go to prison and that he (the man) worked for the police,” Sue said.
She stepped in and handed over the rest of the money. Fortunately, the second man was satisfied and left without asking anything else. Eventually, the family found a bus stop and was able to return to their resort.
While timeshare scams are a dime a dozen, this is apparently the first time timeshares were used to misrepresent a company offering full ownership, rather than fractional shares.
According to Sue, the incident was traumatic enough that it ruined the family’s vacation, nor any chances of returning.
“The taste for Mexico is definitely lost. I don’t think I’ll be going back.”

Royal Holiday News

BBB Gives Royal Holiday Club an “A” Rating

The Royal Holiday Club’s service rating has recently been upgraded to an “A” by the Better Business Bureau of Southeast Florida and the Caribbean (BBB). According to the BBB’s evaluation, the company now ranks between the 94th and 97th percentiles. This shows the bureau’s confidence in Royal Holiday’s operations, including immediate solutions to customer complaints.
The high rating is based on the assessment of 17 different aspects of the company’s system, including the kind, volume and immediate resolution of complaints.
According to Enrique Aguirre, Royal Holiday’s Chief Quality Officer, “Our members rely on Royal Holiday to provide an unforgettable vacation experience, and this top rating from the BBB reflects the significant work we’ve done to exceed these expectations. We are pleased that our staff’s dedication to quickly and thoroughly resolve customer concerns has been recognized with consistent BBB rating upgrades over the past year. Going forward, everyone at Royal Holiday is committed to maintaining this ‘A’ rating as we provide our customers with the highest levels of service.”
Royal Holiday, a BBB accredited business, is planning on expanding its Quality Assurance department and is implementing new procedures to easily monitor and respond to customer feedback.
The company also plans to include new features to its vacation offerings, with 10 new properties built in 2010 and a revamped cruise program with a wider range of options for vacationers.
Posted by Isabelle Ulanday on Feb 10 2011 Filed under Timeshare News. You can follow any responses to this entry through the RSS 2.0. You can skip to the end and leave a response. Pinging is currently not allowed.

2 Comments for “BBB Gives Royal Holiday Club an “A” Rating”

  1. Anthony Perrault
    If this is true the BBB’s have been paid off. Do a google search on “complaints Royal Holiday club” and you will find over 100,000 entries. All have been lied to, scammed out of their money, hounded by collection agents, and bitter about the whole deal. My rating is “Z ” and I rank them “keep your money and stay the hell away from them”.
    Well-loved. Like or Dislike: Thumb up 4 Thumb down 0
  2. Cindy
    I agree. There is absolutely no way this company can have this kind of rating. As one of their “victims” I can attest to the fact that none of the above is true. As the previous poster said, all you have to do is google them and you will find an endless array of complaints. I also concur with the last comment in Mr Perrault’s post.

Embarrassing for Wyndham

* Libya's UK revenues overseen by Treasury

* Russell & Bromley, Monsoon also in building

By Henning Gloystein

LONDON, June 1 (Reuters) - Conoco Phillips (COP.P) and energy trading
firm Trafigura are among the big-name tenants in a London building
owned by the Libyan government where European sanctions now mean the
rent goes to the UK Treasury.

Portman House, on London's Oxford Street famed for its shopping, was
bought by the Libyan Arab Foreign Investment Company (LAFICO) in 2009.

Trafigura said that the Treasury's Asset Freezing Unit was operating
it in the wake of EU sanctions against various Libyan state-run firms.

"In short, the rent and accounts are overseen by HM Treasury,"
Trafigura said in a written statement to Reuters.

The Treasury was not immediately available for comment.

Along with U.S. energy company Conoco Phillips and Trafigura, fashion
retailers Russell & Bromley and Monsoon MSN.mGBP are also tenants.

In March, the European Commission and U.S. government placed
"restrictive measures" on LAFICO, which froze income and dividends
from some holdings in the European Union and United States.

The EC legislative document from March 11 states that LAFICO, also
known as the Libyan Investment Authority, is under the control of
Libyan leader Muammar Gaddafi and his family and is a "potential
source of funding for his regime".
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^ Factbox on
Libyan stakes in European bluechips: [ID:nLDE72724Y] Factbox on Libyan
investments in Africa: [ID:nLDE7271J4] Libya oil chief defects to
Italy: [ID:nLDE75031M]
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

LAFICO subsidiary Kinloss Property Ltd bought the building from Land
Securities (LAND.L) for 155 million pounds ($254.3 million).

A spokesman for Conoco Phillips said the firm only dealt with a London-
based property management firm in charge of the building.

James Andrew RSW, which manages the building for Conoco Phillips, was
not immediately available for comment.

In March, the hotel division of Wyndham Worldwide Corp (WYN.N) said
European governments had issued an exemption from anti-Gaddafi
sanctions so that it could keep operating a group of hotels it runs
jointly with a firm partly owned by a Libyan government entity.
[ID:nN05288358]


Other Libyan entities subject to EC restrictions are the Central Bank
of Libya (CBL), the Libya Africa Investment Portfolio, the Libyan
Foreign Bank, and the Libyan Housing and Infrastructure Board (HIB).

(Additional reporting by Karen Foster in London and David Sheppard in
New York; editing by Jason Neely)